Privacy Policy

1. Purpose of Collecting Consumers’ Personal Information

Our website collects data including the consumer’s full name, email address, and phone number. These are the basic details required for us to conveniently contact consumers for sales consultation or to address related matters in order to protect consumers’ rights and interests.

The collection of consumer information is not for personal purposes; it is solely used to improve our customer service and promptly address consumer needs.

2. Scope of Use of Information

The information provided by consumers will be used for the following purposes:

Contact for product consultation, in-person meetings, order confirmation, delivery information, order processing, and handling consumer complaints.

Sending marketing and promotional emails about products, related knowledge, as well as information on meetings, order confirmations, delivery, order processing, and handling consumer complaints.

Upon request from judicial authorities, including the procuracy, courts, and public security agencies in relation to any violation of law by the consumer.

3. Duration of Information Storage

Consumers’ personal data will be securely stored in our system. If the consumer is no longer a potential customer or stops using our services, the management will request the deletion of the consumer’s information.

4. Individuals or Organizations That May Have Access to the Information

Information collected from consumers will be used by the management and relevant departments within the company.

Competent authorities, upon request, in relation to violations of law by the consumer.

5. Address of the Information Collection and Management Unit, Including Contact Methods for Inquiries Regarding the Collection and Processing of Personal Information

  • Nhà hàng Hải Sản Rạn Biển
  • Address: 2 Hoàng Việt, Phường Tân Sơn Nhất, TP.HCM.
  • Hotline: 0827 946 222

6. Methods and Tools for Consumers to Access and Edit Their Personal Data in the E-commerce System

Consumers have the right to modify or delete their personal information by directly contacting us via the hotline. Upon receiving such requests, we will verify the information and, if accurate, take appropriate action within 24 hours, depending on the nature of the issue.

7. Mechanism for Receiving and Resolving Consumer Complaints Regarding the Misuse or Use of Personal Information Beyond the Notified Scope

If consumers discover that their personal information has been used for the wrong purpose or beyond the notified scope, they may file a complaint via the hotline. Upon receiving such feedback, we will verify the information and, if accurate, take appropriate action within 24 hours, depending on the nature of the issue.

8. Commitment to Protecting Consumers’ Personal Information

Consumers’ personal information is strictly protected in accordance with our personal information protection policy. The collection and use of consumers’ information will only be carried out with their consent, unless otherwise required by law.

We do not use, transfer, provide, or disclose consumers’ personal information to any third party without their consent.

In the event that our server is attacked by hackers, leading to the loss of consumers’ personal data, we will notify the relevant authorities for prompt investigation and resolution, and inform the affected consumers.

The management requires individuals to provide complete and accurate personal information such as full name, email address, and phone number, and they are responsible for the legality of the information provided. If the information provided at the time of initial registration is found to be inaccurate, the management will not be responsible for, nor will they resolve, any complaints related to that consumer’s rights and interests.